We will be closed Sept. 5 - 13, 2020

Contact Us

We are here to help! If you need assistance with any aspect of our website or have any questions or concerns, please contact using the form below or give us a call.   We respond to all messages in the order received and will respond to you as quickly as possible.
We look forward to hearing from you!

  CUSTOMER SERVICE

  Phone:         423-541-2165     
  Email:          kelly@thebigdeckstore.com
  Address:      6425 Hixson Pike #7
                          Hixson, TN 37343
  Hours:
  Mon:        8:30am - 4:00pm (EST)
  Tues:        8:30am - 4:00pm (EST)
  Wed:        8:30am - 4:00pm (EST)
  Thurs:     8:30am - 5:30pm (EST)
  Fri:           8:30am - 4:00pm (EST)
  Sat:           9:00am - 1:00pm (EST)
  Sun:         Closed

  We are closed on all major holidays.

  COVID-19 UPDATE: With the continued      Covid-19 pandemic, we are working with          limited staffing and ask that you call before      visiting our office/warehouse prior to your      visit, as we occasionally have to leave to
  make a delivery. Thank you for your                  understanding.

Message to our customers: The Covid-19 situation has caused business disruptions worldwide. We, along with the entire outdoor living industry, have been affected by shipping delays due to product shortages arising from Covid-19. As a result, there may be longer than normal lead times and delays with delivery.   At our office/warehouse location we have had to limit our hours of availability.  Appointments are not required, but we do encourage you to call prior to visiting as we may be out on deliveries.  As always we strive to provide personalized attention to our customers, so if you are unable to visit during our posted hours please give us a call or an email and we will do our best to schedule a time that will work for you.  The Big Deck Store appreciates your business, and we thank you for your patience and understanding as we all try to navigate thru these unusual times.